Department:  Commercial

Location:  Compton Verney Art Gallery & Park 

Reports to: Events Operations Manager

Key relationships:  Commercial Team, Visitor Experience Team, Catering Partner, Hirers and Visitors 

Hours per week:  Casual Ad hoc 

Salary:  £12.56 per hour 

(Travel/Base/Working Patterns: Required to work weekends and out of hours Transport will be required due to rural location

Context: Compton Verney Art Gallery and Park    

With six permanent collections (Naples, Northern European Art 1450-1650, British Portraits, Chinese, British Folk Art & The Marx-Lambert Collection) and a schedule of thought-provoking changing exhibitions and events, we are an accredited museum, and a registered charity. For more information about Compton Verney, visit: www.comptonverney.org.uk X@ComptonVerney / Facebook /ComptonVerney / Instagram @Compton_Verney  

Main Purpose of the Role: The Events and Front of House operation at Compton Verney is an important part of the gallery offer and as an Events Assistant, you will play a crucial role in defining the standards we offer our visitors. Working as part of a team, you will: 

•        Play an integral part in delivering a fantastic visitor experience across our events and venue hire programme

•         Assist with venue setup such as ceremonies, receptions, and dinners, while also keeping a clean front of house area.

•         Required to drive our onsite electric shuttle bus (with relevant training).

•        Work with the Visitor Experience Assistants and Volunteers in the day to day running of the gallery when required for events 

•        Provide a friendly and welcoming face for visitors and guests.

•        Be vigilant and alert in the galleries for the security and safety of the collections and exhibitions during events.   

Visitor Services  

•        Ensure all visitor and guest enquiries are dealt with quickly and effectively 

•        Provide visitors with orientation information on the galleries, visitor services and facilities on site 

•        Deal with complaints and take appropriate action, referring to Event Operation Managers as necessary 

•        Ensure that Compton Verney’s presentation throughout the gallery, shop and public areas is clean and presentable

Security  

•        Take all reasonable precautions as directed to keep documentation and other valuables and equipment secure. 

•        Be vigilant concerning behaviour that might endanger the collection, personal safety or private property and refer incidents or concerns to the Events Operations Manager. 

•        Take appropriate action in emergency situations, by escalating these to the Events Operations Manager.

•        Know where the meeting points are and what your role is in the evacuation process.

Personal Development  

•        Keep up to date with relevant policies and practices at Compton Verney. 

•        Acquire and maintain a good knowledge of Compton Verney and its exhibitions 

•        Attend training courses, workshops and regular team meetings 

•        Undertake one-to-one training as and when required in order to maintain Compton Verney standards of visitor welcome 

*The Post holder may be required to undertake other duties which are compatible with the overall scope and authority of the role.  

Person Specification 

Qualification and Attainments

·       Experience working with the general public in a customer service environment

·       Experience working within a team

·       Good communicator and confident to make decisions

·       Alert and Vigilant

·       Willingness to learn 

We value diversity in background, experience and learning style and welcome a broad range of people to help build the future of Compton Verney.

We are working on a long-term commitment to ensuring equity of opportunity at Compton Verney alongside being an Equal Opportunity Employer.  We want to ensure all our employees thrive in every part of our organisation and believe that inclusion is everyone's responsibility.

What we offer:

At Compton Verney we connect people with Art, Nature and Creativity.  We are the leading visual arts destination in the heart of the country.  We trigger positive change for artists, audiences and communities by encouraging play, inspiring debate and bringing people and ideas together

We’re working hard to create an inclusive culture, where everyone feels they belong and a warm, welcoming and respectful culture for staff, volunteers and visitors so it’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference:

• Pension scheme of up to 6% basic salary

• Staff Membership and Discount

• Charity workers discounts i.e. gym memberships, shopping discount codes, insurance discounts

• Holiday allowance up to 28 days relating to length of service

• Flexible working whenever possible

• Access to a wellbeing portal, App and Employee assistance programme (EAP)

• Free parking
• Eyecare Vouchers

• Life Assurance
• Signed up to More than a Moment Pledge
• Training and Development opportunities

How to apply

Please complete the application form along with your CV and a covering letter expressing why you are suitable for the role, referencing the job description and person specification to us via:

If you have any questions or need any additional support with your application, please contact comptonverneyhr@comptonverney.org.uk