OVERVIEW
SEP2 requires an experienced Incident Manager to support our customers' growing needs in high quality Digital Forensics and Incident Response (DFIR) services.
Working for one of the UKs fastest-growing specialists in Cyber Security products and services, the successful candidate will work within Wingman Security Operations, our core customer-facing team, and will be responsible for supporting leading security solutions and services for our clients.
Reporting directly to the Head of Information Security, the successful candidate will need to not only be technically minded but also be adept at bringing confidence and direction to our customers during stressful incidents.
This position can be performed remotely,with some travel on occasion to our Leeds office.
KEY TASKS
Respond to incidents in a structured manner
Provide direction to analysts responding to incidents
Perform technical activities such as image handling, malware analysis and deep log reviews
Coordinate/Provide guidance to high value incidents with external Customer teams
Coordinate and escalate situations into internal teams
Write up post-incident reports for customer incidents
Manage onboarding customers into the Wingman DFIR service
Work within the SOC to manage Cyber Security solutions defending customer infrastructure from exploitation and cyber-attacks
Deliver high-quality technical support via phone/email and our ticketing system
Participate in the on-call rota for DFIR
Offer and feed into continual service improvement initiatives for operations of the DFIR Service
ESSENTIAL SKILLS/EXPERIENCE
Experience working in a similar role
Successful completion of industry certification relating to DFIR (e.g SANS, GIAC etc)
A solid technical background, having worked with a variety of technologies, such as public cloud, Linux, Wintel and a solid networking background
Experiencing in operating the following (or equivalent) tooling: Velociraptor, Wireshark, Autopsy, Cuckoo (Or sandboxing equivalent), FTK Imager & Kape
SIEM investigative capabilities (e.g. Google SecOps, SPLUNK, Sentinel)
Excellent written and verbal communication skills
Previous experience in a customer facing role
PERSON SPECIFICATION
Methodical and cool headed
The ability to follow pre-documented processes and procedures as requested, as well as communicating effectively where improvements can be made
PERSONAL ATTRIBUTES
Self-motivation to learn, improve and keep up to date with technologies and concepts within the security industry.
A ‘Can-do’ attitude
You have the drive to perform and excel
You are a team player that thrives in supporting others
HISTORY
Cyber Security Specialists, SEP2 is an organisation providing advanced cyber security services solutions and tech-driven services powered by passionate and honest people.
SEP2 started out in Leeds as an organisation built to add value and do business the right way. We’ve grown, we’ve developed, and we’ve evolved, we’ve taken on experts to expand our knowledge base and technical skills, building a portfolio of accreditations and we’ve developed important relationships with our vendors.
SEP2 are an award-winning cyber-security specialist, whose success is built on five values:
Honesty
Passion
Tech Driven
People Powered
Committed to Doing Good
Every SEP2 colleague lives these values every day. We have a culture of passionate people who work as a team that will never leave a job incomplete.
We believe in giving every member of our team responsibility, we nurture the desire to solve problems at the root cause and encourage continuous improvement.
We’re here to beat the bad guys and we’re here for the long-term.