Zenith has been proudly delivering high quality property management services since 2009 and is now recognised as one of the UK’s leading property management companies. Our growth has been built on experience, insight, and a commitment to providing professional, reliable and straightforward services to our clients.

We are now looking for a confident, customer focused and organised Customer Service Advisor to join the Property Support team acting as the first point of contact and support for leaseholders, suppliers, and contractors.

The Role

As an Advisor, your responsibilities will include:

• Providing high quality customer support by handling inbound calls and emails, actively listening to customer concerns, and delivering effective first point resolution wherever possible
• Recording and processing maintenance requests accurately, ensuring all relevant details are logged and kept up to date
• Resolving account related queries or escalating more complex issues to the appropriate team in line with company procedures
• Liaising effectively with internal teams and departments to ensure a consistent and professional service for residents and clients
• Maintaining accurate records of all customer contacts, requests, and actions using internal systems
• Issuing statements of account, budget explanations, and supporting documentation where required
• Logging complaints in line with company policy and escalating to the Team Leader or relevant manager where necessary
• Contributing to the continuous improvement of systems, processes, and service delivery within the team

What You Will Bring

• A proactive, solution‑focused and problem-solving approach with a strong customer service mindset
• Previous experience in a customer service or call‑handling role, ideally within property management, facilities, housing or a contact centre environment
• Excellent verbal and written communication skills, with the ability to remain calm, professional and empathetic
• Strong organisational skills with the ability to manage competing priorities in a fast‑paced support environment
• Confidence using Microsoft Office and, ideally, CRM systems (desirable but not essential)

Why Join Zenith

• Be part of a key role, central to the success of the company
• Opportunities for further growth and development
• An inclusive and supportive employer committed to equality, diversity and wellbeing
• A comprehensive benefits package, including birthday treats, reward schemes, social events and wellbeing support 

If you’re looking for a role which offers both vital support to the whole company and opportunities for progression and development we’d love to hear from you.