Personal skills and qualities for all trustees Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing: commitment and availability to attend trustee board meetings effective communication skills and willingness to participate actively in discussion willingness to gain knowledge of local needs and resources commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence, and research and campaigns willingness and ability to act in the best interests of the organisations ability to understand and accept their responsibilities and liabilities as trustees and employers willingness to participate in democratic process which develops Citizens Advice policies by area and nationally numeracy to the extent required to understand Citizens Advice accounts with the support of a treasurer willingness and ability to learn, and to develop and examine their own attitudes ability to think creatively and strategically, and exercise good, independent judgment ability to work effectively as a member of a team