1

Job Specification

2

Personal Information

3

Application Questions

4

Requested Documents

5

Application Preview

6

Application Submission

Job Specification

Application Relationship Manager

Ascent Flight Training (Management) Ltd
Competitive Salary Full-time Permanent

Use your application management and stakeholder engagement skills to support the development, maintenance and through life management of the Ascent Training Operations Management System (ATOMS). You will help ensure the system remains reliable, secure and aligned with operational needs while acting as a key link between users, the business, IT teams and suppliers. You will oversee application performance, coordinate improvements and support effective service delivery. Your work will directly contribute to operational continuity, user experience and informed business decision making.

Day to day

Day to day, you’ll provide application management and service coordination for ATOMS. Your key responsibilities will include:

  1. Oversee the development, implementation, maintenance and through life management of ATOMS, ensuring it continues to meet operational needs and agreed performance standards.
  2. Act as the main point of contact between users, business teams, IT, customers and suppliers, making sure requirements, priorities and service issues are clearly understood.
  3. Monitor application performance, coordinate technical support and manage issues to minimise disruption to training operations.
  4. Manage supplier relationships and service performance, including agreed service levels, quality expectations and delivery commitments.
  5. Coordinate system changes, upgrades and continuous improvement activity, including user training and adoption.
  6. Maintain appropriate application governance, data security, risk management and compliance with company policies and relevant quality standards.

What will make you successful as an Application Relationship Manager

You will be comfortable taking ownership of an important operational application and working across technical and non-technical teams. You will be able to understand business needs, challenge unclear requirements and translate operational issues into practical actions. You will communicate clearly with users, customers, suppliers and senior stakeholders, while maintaining focus on system performance, security and service continuity.

Essential criteria for an Application Relationship Manager

  • Experience in application management, application support, application service management or a similar role.
  • Ability to manage relationships across users, business teams, IT functions, customers and external suppliers.
  • Experience of monitoring application performance, coordinating issue resolution and minimising operational disruption.
  • Understanding of application development, change management, information security or service management practices.
  • Strong analytical and problem solving skills, with the ability to assess information and recommend practical solutions.
  • Clear communication skills and the ability to work independently, influence decisions and explain technical matters to different audiences.

Desirable criteria for an Application Relationship Manager

  • Knowledge of operational training systems, training plans or learning management processes.
  • Experience of supplier performance management, service level agreements and third-party service provision.
  • Experience of data analysis, data visualisation or using application data to support operational and business decisions.

Qualifications for an Application Relationship Manager

  • A degree, professional qualification or equivalent experience in information technology, computer science, application management or a related discipline.
  • Relevant application, service management, project delivery or information security certification would be beneficial but is not essential.

This role is full time, 40 hours per week and provides a stable Monday to Friday work schedule.

This role requires the successful candidate to obtain Security Check (SC) clearance.

We’re proud to foster a flexible and inclusive workplace where diverse perspectives are valued. Whether working onsite or remotely, we support a culture that encourages collaboration, individuality and work-life balance. We welcome applications from all backgrounds and are committed to building a diverse and inclusive workforce. We are open to considering flexible working arrangements for all roles, including part-time hours, job share and alternative working patterns, and we encourage conversations about individual needs during the recruitment process. We are actively working to remove barriers within our hiring practices and aim to provide a fair, accessible and supportive experience for every candidate. If you require any adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

Personal Information

General Info

Equality Information

Application Questions

Do you have the right to work in the UK?
Are you on any form of VISA requiring employment sponsorship, or will you be requiring VISA sponsorship in the future?
Do you have any unspent criminal convictions?
An individual’s criminal record will not, in itself, debar that person from being appointed to this post. Suitable applicants will not be refused posts because of offences which are not relevant to the role for which they are applying. All cases will be examined on an individual basis. If you have answered yes, please provide details of your criminal record in the space here:.
As Ascent operates in an environment where our staff are exposed to technical data from outside of the United Kingdom, we are bound by both domestic and international legislation in how we manage access to this data. In order to ensure we maintain compliance with U.S Export Regulations (EAR or and ITAR) and remain compliant with our policy, we must request all details of current, and any dual and trinal nationality. If breached, these regulations carry potentially severe civil and criminal penalties for the company and/or our staff. Therefore we consider transparency in this respect to be paramount; this includes notifying the Ascent HR team of any changes to your nationality. What is your current nationality?
Do you currently hold, or have you previously held, dual or trinal nationality?
What is your expected salary for this role?
What is your current salary?
Are you currently employed by a Shareholder of Ascent?
I acknowledge that it is a key obligation of Ascent to identify and avoid or mitigate conflicts of interest in conjunction with its activities as the UK Ministry of Defence’s UK Military Flight Training System (“UKMFTS”) Training Service Partner, including engagement in negotiations for the procurement of infrastructure, aircraft and ground based training (including simulator) equipment from third party suppliers.
I declare that the information I have given is to the best of my knowledge and belief accurate and complete and that I have not withheld any information regarding any actual or potential conflict(s) of interest arising from my current or previous work history with the responsibilities and duties specified in the Job Specification for the role for which I am applying.
I acknowledge that Ascent may (without liability) promptly terminate any offer of employment or (if employment has commenced) my employment, if it is discovered on or after the date of my declaration that I have wilfully withheld any information regarding any actual or potential conflict of interest which may materially affect my capacity to discharge my responsibilities and duties relevant to the role I am is engaged to perform.
Have you been or are you involved in any previous or current work experience which would or is likely to give rise to any conflict of interest affecting your ability to carry out the responsibilities and duties specified in the Job Specification for the role for which you are applying?
Please disclose here your previous or current work experience which would or is likely to give rise to any conflict of interest affecting your ability to carry out the responsibilities and duties specified in the Job Specification for the role for which you are applying:
Do you or your family members have any financial interests, stocks in vendors, suppliers, or companies that could be considered a potential competitor or conflict of interest?
Have you received any gifts or gratuities from any vendors, contractors, or suppliers that could influence your decisions regarding their contracts or business dealings with our organisation?
Do you have any investment activities that may conflict with your duties or obligations to our organisation?
Do you own or have partial interest in any intellectual properties, patents, licenses, or copyrights that could be relevant to your work at our organisation?
Do you have access to or know any inside information about our organisation or any of our customers that could be used for personal gain?
Do you have any personal or planned future investments that could create conflicts of interest with your duties at our organisation?
Please list any companies where you are currently a registered director. If none, please state ‘None’
Do you consider yourself to have a disability, according to the definition provided in the Equality Act 2010?
Is this your first job since leaving the armed forces?
Are you a Veteran?
Have you been referred or recommended for this position by a current employee of our Ascent?
What is your current notice period or availability to start?

Requested Documents

CV *
Document Name File Size Actions

Application Preview

Application Submission

Submit Application