We are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application.
IT Engineer
Grade: E14 Salary:
£35,570-£40,444
Directorate: Resources
Location: Chesterfield (with occasional travel to other sites within the
East Midlands as required)
Contract: Permanent
Reports to: Platforms & Endpoint Lead
About the Role
We’re looking for an experienced IT Engineer to play a key
role in supporting and developing EMCCA’s modern Microsoft cloud and endpoint
environment. This is a hands-on technical role, combining strong second line
support capability with the opportunity to improve services, strengthen
security, and contribute to a resilient, user-focused ICT function.
You’ll provide technical support and administration across
Microsoft 365, Azure/Entra ID, Intune/Autopilot and endpoint security, while
also delivering onsite support, coordinating with our Managed Service Provider
(MSP) and SOC, and contributing to service governance and cyber assurance.
This role suits someone who enjoys solving complex problems,
working autonomously within clear frameworks, and collaborating with colleagues
and partners to deliver high-quality outcomes.
Key Responsibilities
- Provide
technical administration and support for Microsoft 365 (Exchange Online,
SharePoint/OneDrive, Teams), Azure/Entra ID, Intune/Autopilot, and
endpoint security baselines.
- Resolve
incidents and service requests, including escalated issues, ensuring
accurate logging, clear communication, and timely resolution through the
ITSM tool.
- Deliver
onsite support and equipment installations across EMCCA sites, undertaking
site health checks and coordinating changes and escalations with the MSP.
- Administer
identity and access management, including licence management, enterprise
application onboarding (SSO), and Conditional Access policies.
- Apply
configuration, compliance and security policies via Intune/Autopilot and
manage device lifecycle processes (joiners, movers, leavers).
- Work
with suppliers and SaaS vendors, raising and tracking tickets, validating
fixes, and supporting service catalogue and knowledge base updates.
- Contribute
to service governance activities including change enablement, root cause
analysis, knowledge management, and Cyber Essentials Plus evidence.
- Develop
and maintain automation and reporting using tools such as PowerShell and
Microsoft Graph.
- Create
and maintain runbooks and knowledge articles, supporting a shift-left
approach and continuous service improvement.
What We’re Looking For
Essential experience and skills
- Proven
experience delivering 2nd line support in a production Microsoft 365 and
Intune environment.
- Strong
working knowledge of Windows, iOS and Android operating systems and the
Microsoft Office suite.
- Solid
understanding of desktop support environments and broader ICT
infrastructure, including cloud platforms, networks and communications
systems.
- Ability
to work independently, take ownership of complex issues, and deliver
high-quality outcomes within agreed frameworks.
Desirable
- Experience
using PowerShell, Microsoft Graph, or working with Sentinel playbooks and
security tooling.
- A
valid UK driving licence with business-use motor insurance.
Qualifications
- A
relevant technical qualification (e.g. Microsoft Certified Desktop
Engineer) or equivalent practical experience.
- ITIL
certification or equivalent hands-on service management experience.
Our Values
We are a values-based organisation, guided by four core
principles:
- Lifting
our region – acting in the wider interest and championing positive
outcomes for the East Midlands
- Working
together – building strong relationships and constructively
challenging for better outcomes
- Making
an impact – turning ideas into action and delivering meaningful
improvements
- Being
human – valuing diversity, authenticity and respectful engagement
These values shape how we work with each other and our
partners, and how we deliver for our communities.
Our Mission and Vision
Our mission is to deliver long-term, systemic impact for the
people, businesses and places of the East Midlands.
Our vision is a region that is more prosperous, sustainable and fair, where
opportunities can be created and seized through strong partnership working and
systems leadership.
Closing Date: 10/11/2026
Projected Interview Date: 19/11/2026