Why Join EEI?
EEI is a leading provider of
RPAS capability, training and operational services, working at the forefront of
uncrewed aviation. As our Senior IT Technician, you will take a leading role in
maintaining and improving the secure, resilient technology environment behind
these operations. If you are looking for a senior hands-on IT position where
you can solve complex technical challenges, strengthen cyber security and help
shape our future technology capability, we would love to hear from you.
Job Purpose
The Senior IT
Technician is responsible for the day-to-day technical operation, maintenance
and continuous improvement of Eagle Eye Innovations' IT infrastructure,
Microsoft 365 environment, networking services and cyber security controls.
Working in accordance with EEI's core values of Safety, Caring and Excellence,
the Senior IT Technician will play a key role in maintaining a secure,
resilient and compliant technology environment that supports EEI's operational
and strategic objectives.
Key areas of responsibility
Technical Leadership
· Act as the senior
escalation point for complex IT incidents, problems and service requests.
· Support the development
of IT standards, processes, procedures and technical documentation.
· Identify opportunities
to improve IT service delivery, reliability and user experience.
· Lead technical
investigations and root cause analysis activities.
IT Service Delivery and
User Support
· Provide 2nd and 3rd
line technical support for EEI employees and stakeholders.
· Support and oversee the
delivery of 1st and 2nd line support activities.
· Diagnose and resolve
hardware, software, networking and connectivity issues.
· Support laptops,
desktops, mobile devices, printers, peripherals and telephony systems.
· Ensure support tickets
are effectively prioritised, managed and resolved within agreed timescales.
· Support onboarding and
offboarding activities including equipment provisioning, account creation and
access management.
Microsoft 365
Administration
· Administer and maintain
Microsoft 365 services including:
§ Exchange Online
§ SharePoint Online
§ Microsoft Teams
§ OneDrive
§ Microsoft Entra ID
(Azure AD)
§ Microsoft Intune /
Endpoint Manager
· Manage user accounts,
permissions, security groups and licensing.
· Implement and maintain
Conditional Access, Multi-Factor Authentication and identity security controls.
· Manage device
compliance policies, application deployment and patch management processes.
·
Monitor
tenant health, security posture and service performance.
Network and
Infrastructure Management
· Maintain and support
EEI network infrastructure including switches, firewalls, wireless networks and
VPN services.
· Monitor infrastructure
performance, availability and capacity.
· Support backup,
disaster recovery and business continuity arrangements.
· Maintain accurate
network diagrams and infrastructure documentation.
· Liaise with external
suppliers and support partners where required.
Cyber Security and
Compliance
· Lead activities
associated with Cyber Essentials and Cyber Essentials Plus certification.
· Lead ISO 27001
compliance and information security initiatives.
· Monitor and investigate
security alerts through Microsoft Defender and associated monitoring platforms.
· Conduct vulnerability
assessments and coordinate remediation activities.
· Maintain endpoint
security, device compliance and security baselines.
· Support incident
response activities and cyber security investigations.
· Promote cyber security
awareness and safe working practices across the business.
Projects and Continuous
Improvement
· Lead and support IT
improvement projects.
· Evaluate emerging
technologies and recommend improvements.
· Assist with
infrastructure upgrades, system migrations and technology deployments.
· Contribute to the
development of EEI's IT and cyber security strategy.
· Support business growth
through the implementation of scalable and resilient technology solutions.
Qualification and experience
Essential
· Relevant IT
qualification or equivalent practical experience.
· Strong technical
knowledge of Microsoft 365 administration.
· Experience supporting
Windows desktop and server environments.
Desirable
· CompTIA Network+
· CompTIA Security+
· Microsoft Certified
(Azure, Intune or Microsoft 365 related certifications)
· CCNA
· ITIL Foundation
· Cyber security related
certifications
Knowledge, Skills and
Experience
Essential
· Significant experience
providing IT support within a business environment.
· Experience
administering Microsoft 365 and Microsoft Entra ID.
· Experience managing
devices through Microsoft Intune.
· Strong understanding of
networking principles and troubleshooting.
· Experience supporting
cyber security controls and best practices.
· Ability to diagnose and
resolve complex technical issues.
· Strong communication
and stakeholder management skills.
· Ability to work
independently whilst supporting wider team objectives.
Desirable
· Experience supporting
Cyber Essentials and Cyber Essentials Plus compliance.
· Experience working
within ISO 27001 aligned environments.
· Knowledge of Microsoft
Defender technologies.
· Experience with backup
and disaster recovery solutions.
· PowerShell scripting and automation experience.
Personal Attributes
· Professional and
approachable.
· Strong analytical and
problem-solving skills.
· Proactive and results
focused.
· Strong attention to
detail.
· Security-conscious
mindset.
· Ability to prioritise
competing demands.
· Committed to continuous
professional development.
· Collaborative and support team player.
Security Requirements
Due to the nature of
elements of the roles, the successful applicant must be a UK National and may
be required to successfully complete National Security Vetting which may
require criminal record, security service and credit reference checks;
qualification will also normally require a minimum UK residency of at least 5
years.
Benefits
At EEI, we invest in our
people and provide a supportive environment where talented individuals can
develop their careers and thrive.
EEI core benefits include:
- 28 days paid holiday plus 8 days bank
holidays per year.
- Company provided private medical and
dental insurance.
- Generous death in service (3 x salary).
- Company contributions into a group
personal pension scheme.
- Company contributions into a salary
sacrifice pension scheme.
- Support to Reservists (10 days paid leave)
- Business travel insurance.
- Funded role specific training and
financial assistance with professional development.
- Tax efficient cycle to work scheme.
- Holiday trading (ability to buy and sell
leave)
- Volunteering day
- Tax efficient electric vehicle company car
salary sacrifice leasing scheme (upon successful completion of probation).
- High street discounts scheme
Additional benefits related to the
Senior IT Technician role:
·
Progression opportunities within EEI's growing
technology function.
· Role-specific
technical training and support for relevant professional certifications.
· Opportunities
to lead IT improvement, cyber security and infrastructure projects.
· Hands-on
experience across Microsoft 365, networking, infrastructure and cyber security
technologies.
· Exposure
to cutting-edge RPAS operations and aerospace programmes.
· The
opportunity to influence EEI's technology roadmap and security posture.